Service Conditions and Limitations

1. Scope of services

• Website and web application design and development.
• Business management software and systems.
• AI chatbots and process automation.
• Product configurators and quoting tools.
• E-commerce sites, marketplaces and customer portals.
• Maintenance, upgrades and technical support for the above.

The exact scope of each project is set out in its contract and appendices. Anything outside it is treated as an additional request and quoted separately.

2. What we do not take on

• Systems for illegal activities: gambling, betting, fraud, unlawful multi-level marketing, obscene or inflammatory content.
• Copying or infringing another party's copyright, trademarks or designs.
• Websites or apps impersonating another organisation or person.
• Tools for hacking, spreading malware, sending spam or collecting personal data unlawfully.
• Work on systems the client does not own or administer.

3. What clients need to provide

• One main contact with decision-making authority for the project.
• Content (text, images, logos) and confirmation that they have the right to use it.
• The accounts and access needed: domain, hosting and any systems to connect to.
• Feedback and approval at each stage within the agreed time (3 working days by default). Late feedback moves the timeline back accordingly.
• Payment on time under the Payment Policy.

4. Limitation of liability

• The client is responsible for content they supply or publish on the system.
• We help resolve, but are not liable for, incidents caused by third-party providers (hosting, APIs, payment gateways).
• Faults caused by the client or others modifying the source code after handover are outside the warranty.

5. Ownership

Once paid in full, the client owns all source code, designs and data of the project. We may list the project name in our portfolio unless the client asks us not to.