Rights and Obligations of the Parties

The rights, obligations and responsibilities of the company (website owner and seller) and the client (buyer) in transactions made through ticosystem.com.

TC Technology and Software Solution Company Limited
Effective from 26 October 2026

1. Legal basis and scope

This policy follows the Law on E-commerce and Article 6 of Government Decree No. 248/2026/ND-CP of 30 June 2026 detailing a number of articles of the Law on E-commerce.

It applies to every transaction made through ticosystem.com and the contact channels published on the website (email, phone, Zalo, WhatsApp, the contact form and the booking tool).

2. The parties

Seller and platform owner: TC Technology and Software Solution Company Limited (Công ty TNHH Giải pháp Phần mềm và Công nghệ TC), tax ID 3901395944 ("the company"). The company owns and operates ticosystem.com and directly provides every service presented on it. There are no other sellers on the website.
Buyer: any organisation or individual who visits the website, sends an enquiry, books a call or signs a contract for the company's services ("the client").

3. Rights of the company (seller and platform owner)

To issue, publish and apply the transaction conditions and service policies on the website.
To decide which services it offers, their prices and any promotions in line with the law, and to list, maintain, suspend or withdraw a service on the website.
To charge fees under the published Pricing Policy and the signed contract, and to be paid in full and on time.
To ask the client for the information, materials and access needed to deliver the service.
To refuse, suspend or end a service in the cases listed in section 7.

4. Obligations and responsibilities of the company

To publish complete, accurate and clear information about the company, its services, prices, payment methods, delivery, warranty, termination and refunds before the client signs a contract.
To set and publish its service standards and working process (Service Conditions; Service Delivery, Termination and Refund Policy).
To charge only under the published Pricing Policy and the contract, and never charge anything the client has not agreed to in writing or by email.
When a promotion runs, to publish its content, period and conditions before the client orders.
To deliver the service at the agreed quality, scope and timeline, and to hand over, provide warranty and refund under the published policies.
To keep the website safe and stable, and to protect the client's trade secrets and personal data under the Privacy Policy.
To receive and resolve client requests, feedback and complaints under the Complaints Handling Policy.
Not to provide prohibited services or infringe intellectual property, and to monitor and prevent the use of the website and services for unlawful purposes.
To meet its tax and invoicing obligations, and to cooperate with and provide information to competent authorities on request.

5. Rights of the client (buyer)

To have their interests protected under consumer protection law.
To receive complete and accurate information about the company, its services, prices and transaction conditions, and a written quotation before signing.
To freely choose the services, scope of work, payment method and form of delivery.
To have their personal data protected, and to view, correct or delete it under the Privacy Policy.
To receive work that matches the contract, warranty and refunds under the published policies, and to own the source code, designs and data once paid in full.
To raise feedback and complaints and have them resolved under the Complaints Handling Policy, and to ask a competent authority to resolve a dispute.

6. Obligations and responsibilities of the client

To provide necessary, accurate and truthful information when making contact, booking or signing a contract, and to be responsible for it.
To pay in full and on time under the contract and the Payment Policy.
To cooperate in performing the contract: supply content, accounts and access, and give feedback and acceptance within the agreed time.
To hold the right to use the content, data, images and trademarks supplied to the company, and to be responsible for content published on the system after handover.
To keep the admin accounts and passwords handed over secure.
To comply with the law and the website's transaction conditions; not to use the website or the delivered product for unlawful purposes; not to attack, disrupt or send spam through the website.

7. Refusing, suspending or ending a service

The website does not require clients to create an account. The company may refuse a request, or suspend or end a service, when:

The client gives false information or impersonates another organisation or person.
The request falls under the work we do not take on (section 2 of the Service Conditions) or serves an unlawful purpose.
The client breaches their payment or cooperation obligations under the contract.
The client attacks, disrupts, spams or tampers with the website.
A competent authority requires it.

Suspension, termination and refunds follow the Service Delivery, Termination and Refund Policy.

8. Allocation of responsibility

The company is responsible for: the quality, scope and timeline of the service; faults in the code it wrote during the warranty period; the accuracy of information published on the website; and the security of client data under its control.
The client is responsible for: the accuracy of the information and materials supplied; the right to use the content supplied; content published and any use or modification of the system after handover; and payment.
Incidents caused by third-party providers (domains, hosting, APIs, payment gateways) or force majeure: both parties work together to resolve them, and responsibility is determined by the contract and the law.
Disputes are first resolved through negotiation and mediation. If no agreement is reached, either party may bring the dispute to a competent court in Vietnam.

9. Seller information

Company: TC Technology and Software Solution Company Limited (Công ty TNHH Giải pháp Phần mềm và Công nghệ TC)
Tax ID: 3901395944
Enterprise registration certificate No. 3901395944, first issued on 5 October 2026 by the Business Registration Office, Tay Ninh Department of Finance
Legal representative: Cổ Trịnh Hiền Tài (Director)
Email: taicopgm@gmail.com
Hotline / Zalo / WhatsApp: +84 765 773 913
Address: Ô5/131A Duong Van Not Street, Thanh Binh Quarter, Go Dau Ward, Tay Ninh Province, Vietnam
Contact form on the website: ticosystem.com/#contact