Privacy Policy
What information we collect, why we use it, how long we keep it, who can access it, and how you can ask us to correct or delete it.
1. Scope
This policy applies to ticosystem.com and to the contact channels of TC Technology and Software Solution Company Limited ("TicoSystem", "we"), including email, phone, Zalo, WhatsApp and the booking tool.
2. Information we collect
- Information you give us through the contact form, a booking or a message: name, email, phone number, company name and the content of your request.
- Information needed for a contract: company name, tax ID, invoicing address, legal representative and payment details.
- Technical data recorded automatically when you visit the website: IP address, browser, device and time of visit. We do not use advertising cookies. When you use the Calendly booking tool, Calendly may set cookies under its own policy.
- Data inside a client's systems: during development or maintenance we may need access to data in your systems. We access it only to carry out the work under the contract.
3. How we use it
- To answer questions, advise and send quotations.
- To sign and perform contracts, issue invoices and collect payment.
- To provide technical support, warranty and maintenance.
- To keep you informed about project progress and changes to services you use.
- To meet our legal obligations.
We do not sell or rent your information, and we do not share it for advertising.
4. How long we keep it
- Enquiries that do not lead to a project: kept for up to 24 months after the last exchange, then deleted.
- Client and contract information: kept for the duration of the contract and for the retention period required by accounting and tax law.
- Data inside a client's systems: returned or deleted from our machines when the contract ends, as the client requests.
5. Who can access it
- The founder and the staff working directly on your project.
- Service providers that help us operate (email, booking, hosting), only as far as needed to provide that service.
- Competent state authorities when required by law.
6. How we protect it
The website uses encrypted HTTPS connections. Access to data is limited by person and by project. Passwords and access keys for client systems are stored separately and never sent over public channels. We sign a non-disclosure agreement (NDA) on request.
7. Your rights and how to correct or delete your data
You may view, correct or ask us to delete your personal information, withdraw consent, or object to its processing.
Email taicopgm@gmail.com with the subject "Personal data request", or contact us by Zalo/phone at +84 765 773 913. We confirm receipt within 1 working day and complete the request within 72 hours of verifying who you are.
Some records, such as invoices and payment documents, must be kept by law and cannot be deleted before their retention period ends.
8. Data controller and contact
- Company: TC Technology and Software Solution Company Limited (Công ty TNHH Giải pháp Phần mềm và Công nghệ TC)
- Tax ID: 3901395944
- Enterprise registration certificate No. 3901395944, first issued on 5 October 2026 by the Business Registration Office, Tay Ninh Department of Finance
- Legal representative: Cổ Trịnh Hiền Tài (Director)
- Email: taicopgm@gmail.com
- Hotline / Zalo / WhatsApp: +84 765 773 913
- Address: Ô5/131A Duong Van Not Street, Thanh Binh Quarter, Go Dau Ward, Tay Ninh Province, Vietnam
- Contact form on the website: ticosystem.com/#contact
9. Changes to this policy
We may update this policy when the law or our services change. The new version is published on this page with its effective date.