Payment Policy

1. Payment methods

• Bank transfer to the company's bank account (recommended).
• Cash at our office, against an official receipt.
• Clients abroad: international bank transfer or an international payment gateway as agreed.

2. Receiving account

• Account holder: CÔNG TY TNHH GIẢI PHÁP PHẦN MỀM VÀ CÔNG NGHỆ TC
• The account number and bank are stated in the quotation and contract for each project.

Only pay into an account held in the company's name. Please include your company name and contract number in the transfer reference.

3. Payment schedule

For software and website development projects:

1. Instalment 1: a 30% deposit on signing the contract.
2. Instalment 2: 40% when the main development stage is completed and approved (a working demo).
3. Instalment 3: the remaining 30% on acceptance and handover.

• Small, short projects may be paid in two parts: a 50% deposit on signing and 50% on acceptance.
• Recurring services (maintenance, servers) are paid in advance per month, quarter or year.

The exact percentages and number of instalments are set out in each project's contract. The first-instalment deposit is not refunded if the client cancels the contract; see the Service Delivery, Termination and Refund Policy.

4. Payment terms

Each instalment is due within 7 working days of the payment request. If a payment is late, we may pause work until it is received, and the project timeline moves back accordingly.

5. Invoices

We issue an electronic invoice for every payment as required by law.