Online Support
Support channels, opening hours and response times.
1. Channels
- Zalo: +84 765 773 913
- Hotline: +84 765 773 913
- WhatsApp: +84 765 773 913
- Email: taicopgm@gmail.com
- Contact form on the website: ticosystem.com/#contact
- Book a free 15-minute video call through Calendly on the website.
2. Support hours
Monday to Friday 8:30 - 17:30, Saturday 8:30 - 12:00 (Vietnam time, GMT+7)
Outside these hours we still receive messages by email, Zalo and the contact form, and reply on the next working day. For clients under warranty or maintenance, a system outage can be reported outside hours by phone.
3. Response times
- Zalo and phone during working hours: within 2 hours.
- Email and the contact form: within 1 working day.
4. Languages
Vietnamese and English. For international clients, meetings are scheduled around your time zone.